Takeout Ordering Tip
The best ordering practice is to order via our online ordering system powered by Chownow.
Ordering online helps alleviate congestion on our phone lines, and is the quickest most efficient way to pay and pick up your order from the restaurant.
Note: Please make sure you check your preferred takeout time. We have encountered many instances in which customers have ordered and did not inidicate a preferred pickup and food was made only to be thrown out because it was made before a desired pickup time. As a small family business, with rising food costs, we cannot afford to waste** any food. Additionally, our menu listed here is our most current menu. We have updated it throughout the years and you may not find dishes on there that you were used to seeing and this is done on purpose as we evolve our menu around whichever our top selling dishes are.
Ex: Prior to checking out, please double check your pickup time. If you select ASAP, the restaurant will receive your ticket immediately and prepare your food order.
Peak takeout times are usually between 5:00PM - 7:00PM; Therefore we RECOMMEND that you set your order earlier in the day if you prefer to pickup during this time frame.
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Takeout Q&A:
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Q: If I use Chownow, it says I have to sign up for an account. Why should I do this?
A: Great question! During the COVID-19 pandemic, restaurants had to adopt a model that would serve as both conveninece and contactless for customers. Online ordering has been around for years, but in 2020 it became a new norm for restaurants. The ability to order, pay, and arrange a set pickup time became easier for the user. **Additionally, your account isn't exclusive to just Nam-Viet. There are hundreds of restaurants in the DC area, let alone the entire US that utilize the Chownow Service.
Q: I don't want to sign up for an account, what other ways can I use Chownow to order and pay for my takeout?
A: If you are reluctant to sign up for an account and you are a smart device user (phone, tablet, or computer), you can use Apple Pay or Android Pay on your mobile devices to pay for your order. Your login information is yours exlusively; It is neither shared or used for any marketing services other than to give you an email receipt with your pickup time and an itemized receipt. Remember the incentive to signing up for an account though, There are hundreds of restaurants in the DC area, let alone the entire US that utilize the Chownow Service. If you see yourself ordering out often, our recommendation is to open an account.
Q: Your Chownow service is just for pickup only, will you eventually adopt delivery?
A: As of July 6, 2021, for the first time ever, Nam-Viet is offering delivery within 5 miles of the restaurant. You can select delivery through the Chownow ordering portal. There is a $6.75 delivery fee, and our strongest recommendation is to please give gratuity to your driver as they are a third party and not affiliated with the restaurant. Please be mindful that these drivers are there for your convenience and during instances of inclement weather, it is nice to show that they are appreciated. Therefore your orders will be picked up in a timely manner.
Q: Why are you no longer taking over the phone orders?
A: Pre-dating the COVID-19 pandemic, we would take phone orders, however, we would encounter such instances as fraudulent credit card orders, unpicked up take out orders, and a reluctancy for people to read a credit card number due to it being inconvenient for them. As a result, the restaurant was left at losses of hundreds of dollars in unpicked up orders or fraudulent charges. Sadly, this continued on with last year's COVID-19 pandemic. Since we reopened our doors last May, takeout has been at least 65%+ of our revenue.
During these times with rising operating and food costs, we cannot risk such issues. Therefore, we ask that customers order online or in person to help us prevent with these issues.
Third Party Delivery Companies
A few customers have said they were hesistant to use our online ordering system because of fees and commissions associated with other third party companies, such as Door Dash, Uber Eats, and Grub Hub taken from the restaurant.
First, we thank you for your thoughtfulness, especially during these uncertain times for our beloved restaurant industry.
Second, please be assured that we would not have partnered with anyone without doing any diligent research and of all the companies that offered an online ordering service, to date Chownow has been the best partner for our small family owned restaurant.
We hope this answers any queries that you have and we hope that you use our online ordering as it’s quick, efficient, and helps out the restaurant by alleviating our phone lines.
Nam-Viet Restaurant does not partner with or participate in third party delivery companies such as Door Dash, GrubHub, Ubereats, Postmates, or otherwise. Our online ordering service has an agreement with them and this agreeement is solely between them and not us.
While you may see our restaurant listed on these platforms, we have been diligently working to be removed and stop orders to and from these platforms.
Any orders placed via these companies/services should be heeded with caution as we cannot guarantee our normal quality of food and service. Our commitment is and always will be to our customers and at this time we only permit take-out and online orders via Chownow or direct phone calls to the restaurant.
The Nguyen Van Thoi Family